Montgomery Water Works Removes Walk-In Service At East S. Blvd. Location
Walking in to pay a water bill is now a thing of the past at one of Montgomery's Water Works payment offices. Only drive-thru service is available. While managers say the change has saved them money, some customers say it's also caused long lines.
It's been about a month since the lobby at the Water Works location off East South Boulevard has closed. Now, it only provides a drive-thru service. Managers tell us the lines have been so long on some days, they've had to come out and direct traffic themselves. But they say they're doing their best to find options to minimize that traffic.
Clinton Rand lives just two minutes from the Montgomery Water Works payment office off East South Boulevard. Since he has no transportation, he usually walks to pay his bill... until he saw a sign that says customers can only pay through the drive-thru.
Managers say they did it to save money, so rates wouldn't go up -- and they say so far closing the lobby has saved them about $120,000.
But some customers say that's brought long lines. Daryl Price says he's seen them wrapped around the building, changing his mind about paying his bill.
Managers say there were two workers providing walk-in service at the office on East South Boulevard. Those people were moved to the downtown location.