Alabama Department of Veterans Affairs Now Offers Virtual Hearings for Appeals

The COVID-19 pandemic has changed the way people communicate with face to face interactions being limited.

The Alabama Department of Veterans Affairs is no exception. ADVA has had to adapt to the pandemic with the launch of virtual hearings in its Appeal & Review Division.

Before the pandemic, an Alabama veteran had the options of appealing a claim by traveling to Montgomery for an in-person hearing, meet with a travel board in their region, or have no hearing at all.

The new program allows the Veterans Affairs office to conduct the hearings virtually and in a timely manner. The pandemic has forced in-person hearings, either in Montgomery or at a veteran’s home, to no longer exist.

“The veteran can now have their hearing from their home, from the city park, wherever they want to sit down where they have a good internet connection and they feel comfortable,” said Mark Sullivan, manager of the ADVA Appeal and Review Division.

Officials say they also have designated six locations throughout the state that allows veterans to participate in the virtual hearing if they don’t want to do it from home or don’t have the technology available.

ADVA says the process has been efficient with about 50-60 hearings per month, so the department plans to continue virtual hearings after the pandemic is over.

The Alabama Department of Veterans Affairs says they strongly encourages all veterans to take advantage of this program. For more information, you can contact the Alabama Department of Veterans Affairs.


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